Privacy Policy


1. Statement by STUMM Kommunikation Betriebs GmbH & Co. KG for the protection of data and privacy

Since you are an important customer for us, our primary goal is to offer you successful seminars, extraordinary experiences and relaxing stays at our locations. Your complete satisfaction and your complete trust in STUMM Kommunikation Betriebs GmbH & Co. KG are of crucial importance to us. For this reason, as part of our commitment to meeting your expectations, we have developed a policy to protect the privacy and privacy of our guests. The main rules applicable in STUMM Kommunikation Betriebs GmbH & Co. KG are based on seven principles.

2. Consent

"Personal Data" means any information collected that is logged in a format that allows your identification as a natural person either directly (e.g., by name) or indirectly (e.g., by telephone number). We recommend that you read this document before providing us with this information. It contains a representation of our privacy and data privacy policy for our customers and guests. This privacy statement is part of the terms and conditions governing our services. By accepting our order and reservation confirmation, you expressly agree to the terms of this statement.

3. The Seven Principles of STUMM Kommunikation Betriebs GmbH & Co. KG for the protection of your personal data

The following seven principles apply to all our locations.

1.) Transparency: When collecting and processing your personal data, we provide you with all information and information about the purpose and recipient of the data. 2.) Admissibility: We collect and process your personal data solely for the purposes described in this declaration.

3.) Relevance and freedom from errors: For data processing, we only collect the necessary personal data. We make every reasonable effort to ensure the accuracy and timeliness of the personal information we store.

4.) Storage: We store your data for as long as is necessary for your processing in compliance with legal requirements.

5.) Access, rectification, opposition: You may access, modify, rectify or delete your personal data. You may also object to the use of your personal information, in particular to avoid sending sales and marketing information. The data of the department to which you are contacting for this purpose is listed under point 13 of the heading "Access and modification".

6.) Confidentiality and security: We will ensure that appropriate technical and organizational measures are taken to protect your personal data from changes, accidental or unlawful loss, unauthorized use, unauthorized disclosure or unauthorized access.

7.) Redistribution and International Transfer: For the purposes described in this declaration, we may disclose your personal data within the STUMM Communication GmbH & Co. KG or to third parties (such as partner companies and / or service providers). When disclosing or transmitting such information, we take reasonable precautions to guarantee your safety. If you have questions about the seven principles of data protection at STUMM Kommunikation Betriebs GmbH & Co. KG, please contact the Privacy Department, whose contact details can be found in the "Access and Change" section.

4. Scope

This statement applies:

1.) for the entire processing of data in our company, the Ferienapartments Lüneburger Heide

2.) for all our websites like

5. What personal data is collected?

We are obliged to ask you at different times as a customer of STUMM Communication GmbH & Co. KG to provide information about yourself or about members of your family, for example: - contact details (last name, first name, telephone number, e-mail, etc .) - personal data (date of birth, nationality, etc.) - details of your children (first name, date of birth, age, etc.) - your credit card number (for transaction and reservation purposes) - your date of arrival and departure - your preferences and interests (smoking or non-smoking room, preferred floor, type of extra bed, type of newspapers, hobbies etc.) - your questions / remarks during a stay or after a stay in one of our hotels. For persons under the age of 18, the information we collect is limited to name, nationality and date of birth; We can only accept this information from one adult. We would be grateful if you ensure that your children do not provide us with any personal data, in particular via the internet without your consent. If such data are transmitted, you can arrange for the data protection department (section "Access and modification") to delete this information. Sensitive data, such as race, ethnicity, political beliefs, religious or philosophical beliefs, membership in a union, or details of your health or sexual orientation are not intentionally captured by us. We may be required to collect information to meet your needs or to provide you with a service, e.g. to be able to guarantee a specific diet. In such a case, subject to applicable laws, your prior consent may be required to collect such sensitive information.

6. When will personal data be collected?

Personal data may be collected on various occasions, such as: bookings, inquiries, complaints or disputes - transmission of data by third parties to us: e.g. Event agencies, organizers, employers, reservation systems and others - Internet activities e.g. through connection with our websites (IP address, cookies) or sending of online forms (contact form etc.)

7. For what purpose is personal data collected?

We collect your personal data for the following purposes: - fulfillment of our obligations to our customers - management of the reservation of rooms and reservation requests - preparation and storage of statutory documents in compliance with accounting principles - management of your stay in the holiday apartment - management of access to the rooms - Internal administration and management of the list of guests who have behaved inappropriately during their stay in the holiday apartment (aggressive and anti-social behavior, non-observance of the contract, non-compliance with safety rules, theft, damage, vandalism or payment problems). Improvement of service in our holiday apartments in particular: - Processing of your personal data to better fulfill your claims - Information about special offers and arrangements or newly introduced services - Management of our relationship with guests before, during and after their stay - Administration of the loyalty program - Delivery of data and Customer Database Information - Segmentation Operations Based on Reservation History and Preferred Journey Type of Guests for the Purpose of Communicating Targeted Communication Predicting and Anticipating Future Behaviors: - Compile statistics and commercial reviews, and prepare reports - Know and manage new and recurring preferences Guests - Sending of newsletters, promotions and hotel or service offers or offers - Management of cancellations of newsletters, special offers, tourism offers or satisfaction Surveys - Taking into account the right to oppose Improvement of the services provided, in particular: - Surveying and analysis of questionnaires and guest comments - Handling of claims / complaints - Offering the benefits of our loyalty program - Observance of local legislation (for example, for keeping accounting records )

8. Conditions for access to your personal data by third parties

Your personal data may be forwarded to internal and external recipients, subject to the following conditions: 1.) within STUMM Kommunikation Betriebs GmbH & Co. KG, in order to offer you the best service, we may share your data and, for example, the following listed authorized personnel access grant: - employees of STUMM Kommunikation Betriebs GmbH & Co.KG - IT departments of external service providers - business partners and marketing services - medical services, if applicable - legal services, if applicable 2.) for service providers and partners: For the purpose of providing Services to you and for the improvement of your stay, your personal data may be transmitted to third parties, for example: - external service providers such as IT entrepreneurs, event agencies, photographers, wedding agencies, banks, credit card issuers, external legal advisers, delivery agents, printing services and the like. 3.) Local authorities: We may also be required to send your data and information to local authorities if required by law or as required by an investigation and local regulations.

9. Protection of your personal data in international transmissions

For the purposes of Section 7 of this Statement, we may transfer your personal information to internal or external recipients, who may be located in countries that have a different level of protection of personal data. Therefore, in addition to implementing this Statement, STUMM Communications will take appropriate measures to ensure the secure transfer of your personal information to your company or to an external recipient located in a country whose privacy does not meet the prevailing level of protection of the country in which your personal information is collected were, corresponds.

10. Data security

The STUMM Kommunikation Betriebs GmbH & Co.KG takes purposeful technical and organizational measures in accordance with the relevant legal provisions for the protection of your personal data against unlawful or unintentional destruction, alteration, loss as well as against unauthorized access or unauthorized disclosure. For this purpose, we have taken technical measures (firewalls, etc.) as well as organizational measures (user ID, password systems, physical protection measures, etc.).

11. Use of cookies by STUMM Kommunikation Betriebs GmbH & Co. KG

We would like to inform you that STUMM Kommunikation Betriebs GmbH & Co. KG uses cookies or other tracers. These tracers can be installed on your device, depending on your current or future compliance with this directive. 1. why is there this cookie guideline? This policy was created by us to demonstrate transparency and to provide customers with the following information: - The source and purpose of the data collected when browsing the websites of STUMM Kommunikation Betriebs GmbH & Co. KG - your rights regarding cookies and other data processed by STUMM Kommunikation Betriebs GmbH & Co. KG 2. What are cookies? Cookies and similar tracers are data packages that are used to exchange status information between servers and a user's browser. Status information is, for example, session ID, language, expiration date, response field or other types of information. Cookies contain status information during their period of validity that is used when a browser accesses multiple pages of a Web site or when the browser returns to that site at a later time. - Session cookies that are deleted as soon as you close the browser or leave the website - Permanent cookies that remain on your device until their expiry date or until you delete them in your browser 3. Why does STUMM Kommunikation Betriebs GmbH & Co. KG uses cookies? We use cookies and other tracers mainly for the following reasons: Cookies are necessary to ensure the complete functionality of the websites. This is the only way we can: - administer the authentication of visitors to the website and the associated security measures and ensure that the authentication module functions properly - optimise the user experience and make browsing easier; in particular, determine the "technical route" for browsing - store information relating to the "cookie" message, request visitors to the website to agree to the use of cookies on their device - set up security measures (e.g. requesting you to reconnect to a page or service after a certain period of inactivity, or to ensure that the Websites and their main technical functions (e.g. monitoring performance and browsing errors, managing user sessions, etc.) are functioning properly) Function cookies designed in particular: - to adapt Websites to the display settings of your device (language, currency, screen resolution, operating system in use, configuration and settings for displaying Websites based on the device you are using and its location, etc.)) - store specific information that you enter on our sites to make your subsequent visits to our sites more enjoyable and personalized (including displaying the first and last name of the visitor if the visitor has a user account) - allow you to access personal pages more quickly by storing your login information or previously entered information - cookies to track visitor movements help us track your interactions with our sites (most visited pages, applications used, etc.) - store information about your visits to our sites (such as your name, email address, and other personal information) - store information about your visits to our sites (such as your name, address, telephone number, e-mail address, etc.) - store information about your visits to our sites (such as your name, email address, telephone number, etc.) - store information about your visits to our sites (such as your name, email address, telephone number, etc.) - keep track of your visits to our sites.These cookies can collect statistical data or test various ways of presenting information to optimize the relevance and usability of our services - promotional cookies are used in particular to (i) provide you with targeted content relevant to advertising space that may be of interest to you based on your interests, browsing habits, preferences and other factors (best offers, other goals, etc.).) and (ii) reduce the frequency with which advertisements are displayed - cookies from partner companies identify websites of third parties that may send a visitor to the websites of STUMM Kommunikation Betriebs GmbH & Co. KG websites. 4 Consent The installation of certain cookies is subject to your consent. When you visit the websites of STUMM Kommunikation Betriebs GmbH & Co. KG for the first time, you will be asked whether you agree to the installation of this type of cookie. Activation will only take place with your consent. This process is supported by an information banner on the homepage of our websites. It informs you that cookies, for which consent is required, are automatically installed on your device when you continue browsing on this website. You can ask for your consent at any time.

12. access data

The website operator or site provider collects data about accesses to the site and stores these as "server log files". The following data is logged in this way: Visited website Time at time of access Quantity of data sent in bytes Source/reference from which you accessed the page Used browser Used operating system Used IP address The data you provide is used for the specified purpose. If you do not wish this to happen, please contact our data protection officer at The data collected is only used for statistical purposes and to improve the website. However, the website operator reserves the right to subsequently check the server log files if there are concrete indications of illegal use.

13 Use of social media plug-ins

This website uses Facebook Social Plugins, which are provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The embeddings are recognizable by the Facebook logo or by the terms "like", "like", "share" in the colors Facebooks (blue and white). Information about all Facebook plugins can be found in the following link: The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence whatsoever on the nature and extent of the data that the plugin transmits to the Facebook Inc. servers. You can find more information here: The plugin informs Facebook Inc. that users have visited this website. It is possible that your IP address will be saved. If you are logged into your Facebook account during your visit to this website, this information is linked to this account. If you use the functions of the plugin - for example by sharing or "linking" a post - the corresponding information is also transmitted to Facebook Inc. Would you like to prevent Facebook. Inc. links this data to your Facebook account, please log out of Facebook before visiting this website.

15. storage of data

We will retain your personal information only for as long as is necessary for the purposes described in this Statement or as required by applicable law.

16. access and modification

You have the right to access your personal data provided by STUMM Kommunikation Betriebs GmbH & Co. KG and to change it subject to the relevant provisions. For this purpose, you can assert your rights with regard to the personal data we hold and should contact us directly for this purpose. You can also exercise your right of objection by sending written communications to the address given below. In the event of difficulties in asserting your rights, please contact the data protection department of STUMM Kommunikation Betriebs GmbH & Co. KG. Alternatively, you can send an e-mail to or send a letter to the following address: STUMM Kommunikation Betriebs GmbH & Co. KG Data Protection Department Gut Thansen - 21388 Soderstorf. For the purposes of confidentiality and the protection of personal data, we must identify you so that we can process your claims. You will then be asked to enclose with your request a copy of an official identification document, such as your driving licence or passport. If your personally identifiable information is inaccurate or incomplete or out of date, you should send any such changes or additions to the Privacy Department listed above. All requests will be responded to as quickly as possible and in accordance with applicable laws. You may exercise your rights with respect to personal data stored and processed by us after a stay.

17. updates

We are free to change this statement at any time. For this reason, we recommend that you read and, if necessary, print it out, especially when making a reservation.

18. questions and contact persons

If you have any questions regarding the guidelines of STUMM Kommunikation Betriebs GmbH & Co. KG for the protection of personal data, please contact our data protection officer (section "Access and modification".

Soderstorf, March 2019 -  STUMM Kommunikation Betriebs GmbH & Co. KG